1 WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
Pro Support is data controller for your personal data and is responsible for that processing will be in accordance with applicable data protections regulations.
2 CATEGORIES OF PERSONS WE PROCESS PERSONAL DATA ABOUT
We are processing personal data regarding the following categories of persons:
3 PERSONAL DATA TO BE PROCESSED
3.1 For you as a visitor
We may process the following personal data about you as a visitor:
3.2 For you as a customer, partner or supplier
We may process the following personal data about you as a customer/partner:
Name, Contact information, such as address, e-mail address, telephone number and link to a profile on a social media account, and IP-number and information about your use of Pro Support ’s websites.
4 WHY AND ACCORDING TO WHICH LEGAL BASIS ARE WE PROCESSING YOUR DATA
4.1 In order to conclude and manage an agreement with you as a customer, partner or supplier or a representative hereto, Pro Support collects and process your personal data. The legal basis for our processing of your personal data is that it is necessary to fulfil our agreement or to take action before entering into such agreement. If you do not provide the above-mentioned personal data, we cannot offer our products or otherwise fulfil our commitments to you as a with you as a customer, partner or supplier or a representative hereto. The legal basis for our processing of your personal data is also a balance of interest, i.e. that processing is necessary for our legitimate interest in being able to maintain and fulfill our commitments in contractual relations. If you do not provide your personal data, we may not be able to fulfil our commitments to the organization.
4.2 Pro Support also collects and processes personal data belonging to you as a visitor to our websites, customer, partner or supplier in order to quality assure our business, to contact you and to offer and market our services to you. We may also send relevant promotional offers to you in the form of, among other things, newsletters, promotional offers through social media and email. The legal basis is that processing is necessary for our legitimate interest in being able to develop our business and meeting your needs, marketing our products and services that we believe you may be interested in. Our interest of processing personal data for this purpose goes beyond your potential interest in protecting your personal integrity in the light of the potential benefits that the marketing brings to you. However, you are entitled to object to the processing of personal data for direct marketing at any time.
4.3 Some personal data may be processed since Pro Support has a legal obligation to fulfill such as accounting or other obligation according to law.
5 FOR HOW LONG IS THE DATA BEING STORED?
5.1 Pro Support does not save personal data longer than necessary in relation to the purpose for which they were processed. Therefore, Pro Support performs screenings on a regular basis of the personal data and removes data which is no longer necessary to process.
5.2 Pro Support saves information about you as a customer, partner or supplier as long as there is an active agreement. After the contractual relationship has ended, Pro Support saves personal data as long as a legal claim is or may be enforced concerning the agreement. However, Pro Support may need to store personal data even after this time period, in order to manage any warranties, deadlines for compliance, fulfill compliance with legal requirements, handling other legal requirements that may be directed against Pro Support that are not derived from any agreement or to promote services and sending offers that Pro Support believe that you might be interested of.
5.3 Pro Support saves information about you as a visitor of our websites until you oppose the processing of your personal information or up to 24 months after your last visit to Pro Support’s websites. If you object to the processing, Pro Support will delete your personal information as soon as possible.
6 WHO HAS ACCESS TO YOUR PERSONAL DATA
6.1 Your personal data may be submitted to and processed by third parties. These may include group companies, service providers, legal advisors, accountants, business consultants, authorities, etc. Examples of situations when your personal data may be transferred to third parties is when such action is required due to law, dispute, authority request or decision, request from you alternatively when required to fulfill Pro Support’s legitimate interest. Pro Support remains personal data controller for the personal data provided to us, while third parties, depending on the circumstances, either become independent personal data controller, jointly personal data processor with Pro Support or Pro Support’s personal data processor.
7 LOCATION OF DATA
Pro Support may process personal data within as well as outside of the EU/EEA. Pro Support will and must take necessary actions in order to ensure that the transfer of personal data is conducted lawfully and that the personal data will continue to be protected by the recipients outside of the EU/EEA.
8.3 Pro Support does not save your personal information regarding cookies. You can block cookies and still have access to most of our content. If you choose to block cookies, it may impair the website’s functionality. To block cookies, you must change the security settings in your browser.
Pro Support can process your personal information through profiling such as analysis of how you use our website, which services and offers that you have been interested in, details of your purchases to provide you with offers that we think fit you. You may at any time object to the processing of personal data through profiling. This does not, however, apply if such treatment is necessary for the conclusion or performance of an agreement with you or if such treatment is permitted under applicable law.
10 WHICH RIGHTS DO I HAVE AS A DATA SUBJECT
10.1 The right to access
The data subject has a right to turn to Pro Support, as Data Controller, and request access to the personal data related to him/her processed by Pro Support. The data subject also has the right to request information about the personal data, such as the purpose of the processing and the recipients of the data. As Data Controller, Pro Support will provide you as a data subject with a copy regarding the processed personal data, free of charge. If you request further copies, Pro Support may charge an administration fee.
10.2 The right to rectification and limitation
You have the right to, without undue delay, have your personal data rectified or, under certain circumstances limited. If the data subject believes that Pro Support is processing personal data regarding him/her which is inaccurate or incomplete, the data subject may request to have them rectified or completed.
10.3 The right to deletion
You have also a right to have your personal data deleted if the data no longer is necessary for the purpose or if the processing is based on consent which has been withdrawn. However, there may be legal requirements or contractual relations that prevent us from deleting your personal information.
10.4 The right to objection
You as a data subject has the right to, at any moment, object to the processing of the personal data if the legal basis of the processing is a balance of interests. Further, you as a data subject has the right to, at any moment, object to the process of your personal data if the data is processed for the purpose of direct marketing.
10.5 The right to data portability
You as a data subject has the right to receive your personal data processed by Pro Support in and transmit this data to another controller (data portability), provided that such portability is technically possible, and the legal basis for processing data is consent or that the processing has been necessary for the fulfilment of an agreement or processed based on your consent.
10.6 The right to file a complaint
If you are dissatisfied with how we process your personal data, please contact us, see our contact information in section 12.
11 ALTERATIONS OF THE POLICY
Pro Support reserves the right to alter and update the Policy. If the Policy is altered materially or if current information is to be processed in a different manner than what is stated in the Policy, Pro Support will inform about this appropriately.
12 CONTACT INFORMATON
For questions about the Policy or requests regarding personal data, please contact Pro Support.